What are Pivot Factory Orders?

Pivot Factory Orders enable customers to purchase directly from the Pivot Factory online store and facilitate pick-up through a Pivot Authorized Dealer. By purchasing a new or demo bike, you can add soft goods, accessories, and small parts to your order. We value our trusted dealers and believe they create the best rider experience for after sale support and setup.

1. Find A Dealer

Locate the nearest Pivot Authorized Dealer by adding a new or demo bike to your cart and entering your zip code.

We offer a variety of payment options including ﬁnancing, which allows you to set up monthly payments that ﬁt your budget.

2. Checkout

3. Communication

We automate all communication via email to keep you updated on where your bike is throughout the entire Pivot Factory Order process.

Once your bike has been delivered to your local dealer, you will get notiﬁed once your bike has been assembled and is ready for pick-up. Your local dealer will happily assist you with bike setup and any additional accessories.

4. Arrange Pick-Up

5. Bike Transfer

We want to make sure your bike is going to the right home. You will receive unique order details via email required to complete validation of the bike transfer.

Please view our Warranty Page and Terms & Conditions for any additional after sale bike support.

6. Bike Support

7. Tell Us How We Did

We want to know more about your experience purchasing a new or demo bike through our Pivot Factory Order process.