[{"Id":1780,"ModelId":72,"Question":"How many miles can I get out of each battery charge?","Answer":"

There is no single answer to this question—it really depends on how much you are asking of the battery and drive unit during your ride. If you do your entire ride in the most powerful pedal-assist mode (Rocket), you’ll demand more energy from the battery than if you are operating the bike in less powerful (Breeze or River) modes.<\/p>\r\n\r\n

Here’s our own experience: In our testing this system, we’ve found that most of our rides involve shifting between the different modes—Rocket winds up providing more power than you want on descents, flats or (unless you are completely bonked) even rolling terrain. Accordingly, when we start our rides with a fully-charged battery showing five lights on the display, we can routinely finish a 3 to 4-hour ride with 3000ft+ (1000 meters) of climbing and 1 or 2 lights still showing on the display (with a 200lb (90kg) rider on board. Lighter riders and those riding mostly in the Breeze (eco) mode can complete even longer days in the saddle on a single charge.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1781,"ModelId":72,"Question":"If I want to do longer rides, is there a range extender available?","Answer":"

The Shuttle SL has been engineered to accommodate Fazua's upcoming range extender battery.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1782,"ModelId":72,"Question":"How many times can you recharge the battery before you have to replace it?","Answer":"

All rechargeable batteries gradually store less power with each recharge. FAZUA’s battery unit is designed to provide 1,000 recharges before it reaches the point at which replacing the battery is advised. At that point, the battery will hold 60% of its capacity vs. when new.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1783,"ModelId":72,"Question":"How much does it weigh?","Answer":"

The Shuttle SL’s lightest World Cup build starts at 36.25 lbs (under 17kg). Pivot bicycles are among the lightest available, but the weight is only one of many factors that make a great bicycle. Other aspects such as frame stiffness, strength, durability, and ride quality are just as important as weight to our engineers when designing the Shuttle SL. Instead of comparing grams, we suggest you visit your local Pivot dealer and see our attention to detail, smart, high-value spec, and class-leading features, but most of all the incredible performance of the new Shuttle SL. Bring a scale if you’d like, but take just one demo ride and you’ll feel why the Shuttle SL is the most well-rounded, highest performing e-bike on the market and, yes, it is among the lightest as well.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1784,"ModelId":72,"Question":"What size seatpost does the Shuttle SL use?","Answer":"

31.6mm<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1785,"ModelId":72,"Question":"What size seat clamp does the Shuttle SL use?","Answer":"

The Shuttle SL frame uses a 36.4mm seatpost clamp, some manufacturers call it a 36.5mm.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1786,"ModelId":72,"Question":"What is the seat tube insertion depth on the Shuttle SL?","Answer":"

S – 270mm<\/p>\r\n\r\n

M – 292mm<\/p>\r\n\r\n

L – 332mm<\/p>\r\n\r\n

XL – 320mm<\/p>\r\n\r\n

*Please check seat post measurements carefully before installing the post.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1787,"ModelId":72,"Question":"What dropper post length should I use on my Shuttle SL?","Answer":"

The Shuttle SL Features a low stand-over height and short seat tubes to allow the use of longer travel dropper posts and\/or more flexibility for a wider range of rider sizes.<\/p>\r\n\r\n

There are some limitations that each dropper post can accommodate for each frame size based on individual rider's saddle height. Use the Dropper Fit Guide (found under Tech Specs) to determine if the included dropper post will work correctly for the size bike that you are considering.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1788,"ModelId":72,"Question":"How wide of a tire can I run on the Shuttle SL?","Answer":"

The Shuttle SL can run 29” wheels with MAXXIS tires up to 2.4” wide. For other tires in the market, most will fit up to these dimensions. If you decide to change the tires or wheels that we have on our builds, we suggest you check the fit with your chosen rim and tire combination to make sure it has proper clearance.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1789,"ModelId":72,"Question":"How large of a rotor will fit on the Shuttle SL?","Answer":"

The Shuttle SL was designed for a 180mm rear rotor and features a 180mm post mount design, so you cannot fit a 160mm rotor on the Shuttle SL. A 203mm rotor will fit with the use of a post mount caliper adapter.<\/p>\r\n\r\n

World Cup builds come with 180mm rotor up front. All other builds come with a 203mm front rotor, which uses a 180mm-to-203mm post mount adapter.<\/p>\r\n\r\n

*The rotors we spec on the rear of the Shuttle SL have a magnet installed for use with the speed sensor. If you change your rear rotor make sure you have a magnet properly installed.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1790,"ModelId":72,"Question":"What type of rear brake adapter do I need?","Answer":"

No brake adapter is needed for a 180mm rotor. However, if you'd prefer to run a 203mm rotor, you would need a proper direct mount\/post to post adapter to go from a 180mm to 203mm rotor.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1791,"ModelId":72,"Question":"What hub\/wheel spacing does the Shuttle SL use?","Answer":"

The Shuttle SL uses a 157mm rear hub spacing in a configuration called Super Boost Plus 157. Super Boost Plus 157 builds on the idea of wider flange spacing pioneered by Boost 148. Super Boost Plus spreads the flanges even wider (up to 14mm wider then a 142mm hub) and increases wheel stiffness substantially (Approximately 30% stiffer than boost), which is a huge benefit on e-bike wheels and frame strength, as well as chainring and tire clearance.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1792,"ModelId":72,"Question":"What is the Q factor of the cranks on the Shuttle SL?","Answer":"

The width of the axle is 135mm. The Q factor for the Praxis cranks on the Shuttle SL is 178mm. The Q factor for the Rotor cranks on the Shuttle SL is 179mm.<\/p>\r\n\r\n

*The standard used on the RIDE 60 drive unit is called ETOR. If you would like to change out the cranks on your Shuttle SL you will need to make sure the crank arms fit this standard.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1793,"ModelId":72,"Question":"What headset do I need for the Shuttle SL?","Answer":"

The Shuttle SL uses a ZS (zero stack) 44mm top and (zero stack) 56mm bottom.<\/p>\r\n\r\n

The World Cup builds feature a 10mm extended cup to match the geometry of the other builds. This cup uses the same lower headset bearing as the zero stack option. These are available for purchase in our webstore.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1794,"ModelId":72,"Question":"What is the largest chainring I can use on the Shuttle SL?","Answer":"

36t<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1795,"ModelId":72,"Question":"What kind of rear derailleur hanger does the Shuttle SL use?","Answer":"

The Shuttle SL uses the new Universal Derailleur Hanger (UDH) standard developed by SRAM. This derailleur hanger is compatible with all derailleurs on the market – not just SRAM. We spec this hanger because it has some clever derailleur saving features and is more likely to be found at any shop and are also available in our webstore.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1796,"ModelId":72,"Question":"What rear axle does the Shuttle SL use?","Answer":"The Shuttle SL uses an axle for 157mm rear spacing designed for the new Universal Derailleur Hanger (UDH) standard. The rear axle supplied with the frame is a Pivot specific design using a 12mm X 1.0mm thread pitch. SRAM also makes compatible 157mm UDH axles. Pivot 157mm UDH compatible axles can be found in our webstore.","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1797,"ModelId":72,"Question":"The Shuttle SL has different chainstay lengths for each size, can I mix and match front and rear triangles for different geometry?","Answer":"

No, all sizes of the Shuttle SL use the same rear triangle design. The adjustments to chainstay length and pivot location optimization for each size are all handled in the front triangle so changing a rear triangle from one size bike to another will not result in any changes to the geometry or overall chainstay length.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1798,"ModelId":72,"Question":"What travel fork can I use on my Shuttle SL?","Answer":"

The Shuttle SL was designed for either a 140mm or 150mm fork. The maximum travel length that can be used on the Shuttle SL is 160mm travel.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1799,"ModelId":72,"Question":"What is the fork offset on the Shuttle SL?","Answer":"

44mm<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1800,"ModelId":72,"Question":"What is the eye-to-eye shock length and stroke length on the Shuttle SL?","Answer":"

The Shuttle SL’s metric shock has a trunnion style upper mount, 185mm eye-to-eye length, and 55mm stroke.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1801,"ModelId":72,"Question":"If I want to run a different brand of shock on my Shuttle SL, what else do I need to know?","Answer":"

The Shuttle SL shock features a trunnion style upper mount and uses M8 through bolt hardware on the bottom mount. Shock spacer dimensions are 30mm wide on the bottom mount. We typically run medium valving on the compression side (depending on rider weight) and medium rebound damping.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1802,"ModelId":72,"Question":"Does the Shuttle SL come with the eMTB specific Fox fork?","Answer":"

The Fox forks available on the Shuttle SL builds have eMTB specific tunes, but still use standard fork architecture. This differs from Fox’s much heavier eMTB specific chassis for class 3 e-bikes.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1803,"ModelId":72,"Question":"How do volume spacers effect the suspension feel?","Answer":"

Larger volume spacers will resist bottoming, allow the bike to ride higher in the stroke and generally make the bike feel more “poppy”. If a rider is not getting full stroke or they feel that the bike is riding too high in its stroke, even with sag set properly, then they should go to a smaller volume spacer.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1804,"ModelId":72,"Question":"What volume spacers are used in the shocks of the Shuttle SL builds?","Answer":"

The Shuttle SL’s DPS shock uses a 0.4 cu in volume spacer. This DPS shock can fit spacers from 0.2cu in up to 0.95cu in. The shock can handle larger spacers for a more progressive feel or smaller spacers for a more linear feel. For a more linear feel, a 0.2cu in volume spacer can be installed. For a more progressive feel, using between 0.6-0.95 cu in volume spacer can be installed. 0.95 cu in is the maximum size volume spacer for this shock.
\r\nPlease see the chart below for spacer P\/N’s.<\/p>\r\n\r\n

P\/N Description
\r\n233-00-350 Volume Spacer: Float DPS 0.2in^3 Plastic, Pink
\r\n233-00-351 Volume Spacer: Float DPS 0.4in^3 Plastic, Green
\r\n233-00-352 Volume Spacer: Float DPS 0.6in^3 Plastic, Yellow
\r\n233-00-353 Volume Spacer: Float DPS 0.8in^3 Plastic, Orange
\r\n233-00-354 Volume Spacer: Float DPS 0.95in^3 Plastic, Red<\/p>\r\n\r\n

The Shuttle SL Float X shock uses a .7 cu in volume spacer. The Shuttle SL’s Float X will fit volume spacers from none up to 1.0cu in with 0.1cu inch increments. The Float X uses a primary volume spacer that comes in 0.2cu inch increments like normal, and you can also “piggyback” a small 0.1cu in spacer to make smaller adjustments. The shock can handle larger spacers for a more progressive feel or smaller spacers for a more linear feel. For a more linear feel, using between 0.1-0.6 cu in volume spacers can be installed. For a more progressive feel, using between 0.8-1.0 cu in volume spacer can be installed. 1.0 cu in is the maximum amount of volume spacers for this shock.
\r\nPlease see the chart below for spacer P\/N’s.<\/p>\r\n\r\n

P\/N Description
\r\n233-00-521 Volume Spacer: Float X 0.10in^3 Plastic, Mint
\r\n233-00-522 Volume Spacer: Float X 0.20in^3 Plastic, Tennis Ball
\r\n233-00-524 Volume Spacer: Float X 0.40in^3 Plastic, Teal
\r\n233-00-526 Volume Spacer: Float X 0.60in^3 Plastic, Salmon
\r\n233-00-528 Volume Spacer: Float X 0.80in^3 Plastic, Fuchsia
\r\n233-00-520 Volume Spacer: Float X 1.00in^3 Plastic, Purple Rain<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1805,"ModelId":72,"Question":"What volume spacers are used in the Shuttle fork build options?","Answer":"

The FOX 34 FIT4 X 140 mm fork comes stock with 2 spacers and can handle a maximum of 5 spacers.<\/p>\r\n\r\n

P\/N Description
\r\n234-04-953 Volume Spacer, FLOAT 34, 10cc Green<\/p>\r\n\r\n

The FOX 36 x 150 mm fork comes stock with 3 volume spacers and can handle a maximum of 7 spacers.<\/p>\r\n\r\n

P\/N Description
\r\n234-04-736 Volume Spacer, FLOAT 36, 10cc Orange<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1806,"ModelId":72,"Question":"Can I put a coil-over shock on my Shuttle SL?","Answer":"

Yes, the Shuttle SL features a rising rate design that functions well with coil-over shocks. If you want to run a coil over shock, we recommend the Fox DHX2 for its best-in-class performance, reliability and adjustability.
\r\nPlease check all clearances prior to using any shock other than those spec’d or specifically recommended by Pivot. Your Shuttle SL will not be covered under warranty if damage occurs due to shock incompatibility.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1807,"ModelId":72,"Question":"What is the Shuttle SL’s rider weight limit?","Answer":"

265lbs (120kg) for the rider plus any payload or accessory such as a hydration pack. Also, note that maximum air pressure for the Shuttle SL’s Fox Float X or DPS shock is 350 PSI – within the range needed to achieve proper sag settings up to the bike’s weight limit.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1808,"ModelId":72,"Question":"What is the “flip chip” on the Shuttle SL and when would I want to use it?","Answer":"

The flip chip is a simple way to adjust the Shuttle SL’s geometry for different trail conditions. The chip comes set up in the low BB setting. This is perfect for riding fast, technical and steep terrain. However, if your preference is for a little more crank clearance and slightly quicker handling for tighter terrain with more climbing and\/or roots and rocks, you may prefer the high BB setting. The high BB setting will raise the bottom bracket and steepen the head angle by .5° degree giving the bike faster turn in.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1809,"ModelId":72,"Question":"How do I use the flip-chip system?","Answer":"

The Shuttle SL’s flip chip geometry adjustment system is super easy to use. Simply loosen using a 6mm hex wrench (these are reverse, so you need to turn the wrench to the right to loosen). Partially back out the bolts – there is no need to completely remove the bolts. Then pull the chips out and rotate them to your desired position, tighten the bolts to 35 Nm and enjoy your bike’s new handling and feel. Please see the geometry chart for the numbers associated with the different settings.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1810,"ModelId":72,"Question":"Can I run the Shuttle SL as a mullet?","Answer":"

It is possible if you really want to set it up with mixed wheels. You will need to buy a super boost 27.5” rear wheel. The mixed wheel setup will slacken the Shuttle SL headtube angle and drop the bottom bracket height slightly so you will want to run the flip chip in the “high” position.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1811,"ModelId":72,"Question":"Can I mount a chainguide on my Shuttle SL?","Answer":"

The Shuttle SL includes an upper chainguide. It does not have ISCG tabs so after market chainguides will not fit on the Shuttle SL.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1812,"ModelId":72,"Question":"What are the torque specs?","Answer":"

A detailed PDF of the torque specs can be found under the "Tech Specs" tab.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1813,"ModelId":72,"Question":"What are the specs of the RIDE 60 system on the Shuttle SL?","Answer":"

The Drive unit provides 60Nm of Torque with a continuous power rating of 250 watts and a maximum power of 450 watts. The Shuttle SL features a 430 W\/h battery. The drive unit weighs 4.32 lbs (1.96kg) and the battery weighs 4.85 lbs (2.2kg).<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1814,"ModelId":72,"Question":"Can I adjust the assist levels of the Shuttle SL?","Answer":"

Yes, you can easily customize your system to better fit your local trails or your range preferences. This can easily be done using their toolbox software on a computer or with the FAZUA app on your smartphone. However, through our own testing of the system we have loaded our own presets for the parameters for each of the assist modes to give you what we find to be the best balance for the system.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1815,"ModelId":72,"Question":"Will I be able to keep up with friends that may be riding higher output class 1 eMTB’s?","Answer":"

Of course! The Shuttle SL may not put out quite the same amount of torque as a Shimano EP8 or Bosch CX 85Nm motors but the bike is so light that it doesn’t take much extra effort on steep climbs to stay with the group. On most trails and terrain, you will be right with the group due to the Shuttle SL’s impressive power to weight ratio!<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1816,"ModelId":72,"Question":"Are the components of the RIDE 60 waterproof?","Answer":"

All components and parts of the FAZUA RIDE 60 are protected against the ingress of moisture and dust according to IP54. This means that the system is protected from water splashing from any angle but is not rated for high pressure spray or immersion.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1817,"ModelId":72,"Question":"Does the Shuttle SL have a throttle?","Answer":"

No, the Shuttle SL doesn’t have a throttle. Instead, it’s a Class 1 pedal-assist style e-bike. In other words, the Shuttle SL’s 250-watt electric drive unit assists your own pedaling effort. You can choose between three different pedal-assisting power modes while riding (Breeze, River, and Rocket) and you can change from one to the other by using a thumb shifter that’s a lot like a typical gear shifter.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1818,"ModelId":72,"Question":"How fast can I go on the Shuttle SL?","Answer":"

The Shuttle SL’s motor no longer assists once the rider reaches 20 miles per hour (25 kph in some markets)—at that point, it’s like you’re riding a regular mountain bike. As with any mountain bike, your downhill speed is a function of your riding skill, trail conditions and the design of the trail system you happen to be riding.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1819,"ModelId":72,"Question":"What does “Class 1 e-bike” mean?","Answer":"

There are currently three classes of e-bikes: Class 1, Class 2 and Class 3.<\/p>\r\n\r\n

Class 1 e-bikes, like the Shuttle SL, do not feature throttles. Instead, Class 1 e-bikes are equipped with a battery and a drive unit that assists your own pedaling effort. The system only assists when you are pedaling. In addition, the system stops assisting the moment the bike reaches a speed of 20 miles per hour in the United States and 25 KM\/H in Europe.<\/p>\r\n\r\n

Class 2 e-bikes feature a throttle—in other words, Class 2 e-bikes can provide a power boost even when you aren’t pedaling. It’s a very different machine.<\/p>\r\n\r\n

Class 3 e-bikes look and function similarly to Class 1—the difference is that the drive unit on a Class 3 e-bikes disengages once the bike hits 28 miles per hour.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1820,"ModelId":72,"Question":"Can I ride the Shuttle SL on every trail already open to mountain bikes?","Answer":"

Your ability to ride a Class 1 e-bikes on trails that are closed to motorized traffic, vary from state to state and, in some cases, county to county. The number of non-motorized trails open to the Shuttle SL and other Class 1 e-bikes, however, is growing as land managers learn more about the different types of e-bikes. Class 1 e-bikes, like the Shuttle SL, are permitted on all trails already open to motor vehicles, such as motorcycles.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1821,"ModelId":72,"Question":"How can you tell which trails are open and which are closed to e-bikes?","Answer":"

You have a few options. If after consulting the resources below, you are still unsure whether a trail you’d like to ride is open to a Class 1 e-bikes like the Shuttle SL, try to contact the land manager in question.<\/p>\r\n\r\n

Trailforks is your guide to more than 160,000 trails around the world. This free app includes a search function highlighting e-bike trails. On the map settings panel, where you see land ownership, swipe the panel to the left to reveal more options. You’ll find the e-bike filter there. Get the Free Trailforks App<\/p>\r\n\r\n

PeopleforBikes is an advocacy group that has developed a directory of more than 42,000 miles of eMTB-legal riding in America.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1822,"ModelId":72,"Question":"Can you hack the FAZUA drive unit and make the Shuttle SL faster than the speed of light?","Answer":"

NO! Although it’s in our nature to always want a little more, in the long run, it’s best to make sure that your Shuttle SL remains the Class 1 e-bike that it was intended to be and can be ridden in more places without a negative impact on trail access. Additionally, leaving your drive unit stock means that your warranty will stay intact. The Shuttle SL was not designed or tested to be run with a setting that is more powerful and\/or changes or removes the top speed limits for the battery assist. Changes in the stock system will void the warranty not just of the system but of your entire bike. It is also illegal with stiff penalties for altering the system beyond the Class 1 legal limits.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1823,"ModelId":72,"Question":"If my drive unit breaks, is my local bike shop going to be able to repair it?","Answer":"

Drive units are completely sealed in order to keep the electronics and mechanical pieces perfectly clean year after year. Like most FAZUA components, it has a 2-year warranty. If something mechanical were to fail after that point, the solution would be to contact a FAZUA
\r\ndealer for repair or replacement of the drive unit. Drive unit service and warranty claims are handled through an authorized Pivot retailer. Firmware related problems may still be solved by a dealer with the FAZUA Toolbox Software. The software displays various different parameters for your system and allows you to independently perform a firmware update. Visit FAZUA.com and go to the support section for firmware updates.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1824,"ModelId":72,"Question":"What happens if my drive unit breaks—am I stranded on the trail?","Answer":"

In the unlikely event of a drive unit malfunction, your Shuttle SL is still absolutely ride-worthy. We designed the Shuttle SL to be a great mountain bike—even with the pedal assist disengaged. Thanks to the DW Link design, the bike pedals efficiently. It’s a bit like riding a cross between a Trail 429 and Switchblade. True, the Shuttle SL weighs (just a bit) more than its non-motorized siblings, and you’ll feel that with the drive unit turned off (there’s no getting around physics), but it’s still fun to ride with the drive unit turned off. In fact, the bike rides so well in off since the system is drag-free you may find yourself riding without assist more often than you would think!<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1825,"ModelId":72,"Question":"What kind of maintenance do I have to do on the drive unit and how often?","Answer":"

Beyond occasional firmware updates, there is no maintenance required on the drive unit. The clean environment that keeps the electronics happy also keeps the gears and bearings running smoothly for years. The chainring is easily removable so that it can be replaced after regular drive train wear.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1826,"ModelId":72,"Question":"FAZUA RIDE 60 FAQ","Answer":"

If you have more questions about the RIDE 60 system please view FAZUA’s RIDE 60 FAQ.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1984,"ModelId":72,"Question":"How do I set up the SRAM Eagle AXS Transmission on my Shuttle SL? ","Answer":"

The new SRAM AXS Transmission has a unique installation process that you must follow to set up this drivetrain on your bike properly. The compete installation instructions can be found here<\/a>.

The chain length needs to be set exactly to the bike model and chainring size. Refer to the chain length calculator here<\/a>.<\/p>","IsActive":true,"Created":"2023-07-04T00:00:00","ModelVersion":"SSLV1"},{"Id":1775,"ModelId":72,"Question":"Which size bike should I purchase?","Answer":"

To ensure the best sizing, we recommend that you visit your local Pivot dealer to get a professional fit and refer to our geometry chart to check your measurements. We can, however, provide a rough guideline to get you started. These recommendations are based on our experience, athlete preference and customer feedback:<\/p>\r\n\r\n

Small: 5'2" – 5'8"
\r\nMedium: 5'7" – 6'0"
\r\nLarge: 5'10" – 6'2'
\r\nX-Large: 6'1" +<\/p>\r\n\r\n

We suggest that you pick your size based on your riding style. The Shuttle SL features progressive long reach geometry with both short seat tube and head tube measurements per size – this geometry means that most riders can go up or down a size and should base their choice on riding-style, reach and stem length preferences. Be sure to also consult the Shuttle SL dropper post fit guide when making your selection. You can always reach out to us on Live Chat for additional guidance.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1776,"ModelId":72,"Question":"How do I set up the suspension on my Shuttle SL?","Answer":"

We make it easy to get the best ride out of your Pivot bike with a simple sag indicator already installed on your bike, and this follow-along video featuring our own Bernard Kerr. There is a shock set up guide included in your Shuttle SL’s owner's manual as well as a comprehensive suspension setup guide that can also be accessed under the Tech Specs tab.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1777,"ModelId":72,"Question":"Can I remove the battery if I need to charge it off the bike?","Answer":"

We would advise against it. The Shuttle SL battery is designed to be fully integrated into the frame without the need to remove it for charging. To provide the lightest and best performing bike in this category we chose not to build the Shuttle SL with a removable battery option. The battery can be removed but it requires specific procedures including removing the motor.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1778,"ModelId":72,"Question":"Why did you build the Shuttle SL with an integrated internal battery instead of the removable type?","Answer":"

There are a few great reasons for the use of an internal battery. We made the Shuttle SL over a pound (.5kg) lighter by designing our frame around the internal battery. Not only is the non-removable battery lighter but we were able to reduce wall thickness, and eliminate the additional parts needed for the removable version.<\/p>\r\n\r\n

The integrated battery gives the Shuttle SL a beautiful profile with its slim clean downtube.<\/p>\r\n\r\n

In a pursuit to make our bikes as quiet as possible the integrated battery means there are fewer moving parts and a more secure fit for everything inside the frame making sure the only thing you hear is your tires on the trail and the nature surrounding you.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"},{"Id":1779,"ModelId":72,"Question":"How long does it take to recharge the battery?","Answer":"

FAZUA states that it can take up to 3.5 hours to recharge the battery from being completely dead. In our experience, it’s hard to completely drain that battery and a battery with some charge tends to charge faster.<\/p>","IsActive":true,"Created":"2022-07-07T00:00:00","ModelVersion":"SSLV1"}]